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Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

upgrading to UCCS_8_5_1_UCSOS_8.5.1.11002-22 from 11001-35

will upgrading to UCCS_8_5_1_UCSOS_8.5.1.11002-22 from 11001-35 push a new version of Agent desktop software to clients?

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Accepted Solutions
Hall of Fame Super Silver

upgrading to UCCS_8_5_1_UCSOS_8.5.1.11002-22 from 11001-35

Enzo,

See the document for reference, the answer is yes CAD will upgrade from 8.5.1.111 to 8.5.1.214.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

HTH,

Chris

2 REPLIES
Hall of Fame Super Silver

upgrading to UCCS_8_5_1_UCSOS_8.5.1.11002-22 from 11001-35

Enzo,

See the document for reference, the answer is yes CAD will upgrade from 8.5.1.111 to 8.5.1.214.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

HTH,

Chris

New Member

upgrading to UCCS_8_5_1_UCSOS_8.5.1.11002-22 from 11001-35

Thanks for the info Chris

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