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Upgrading to UCCX 8.5 - Question regarding thin client.

We are planning a cucm and uccx upgrade.

The proposed version of contact centre express premium is 8.5.

We need the CAD client installed on a citrix xenapp 6.5 farm, we have looked through the docs and have not been able to find a specific reference

to xenapp 6.5 as being supported.

The latest realease mentioned is xenapp 6.0.

Does anyone know if cad 8.5 is supported in a xenapp 6.5 environment?

Thanks

Have attached the cisco support doc for reference.

Rich

1 ACCEPTED SOLUTION

Accepted Solutions

Upgrading to UCCX 8.5 - Question regarding thin client.

Hi Richard,

Calabrio is a vendor for Cisco, which provides CAD\CSD\CDA for contact center products (UCCX\UCCE).

This is the team which even does majority testing part also for CAD\CSD\CDA.

What I thought is , if someone has not tested CAD 8.5 with xenapp 6.5 version, may be Calabrio would have done it, so opening a thread would get you the fast answer.

I hope its clear now :-).

Thanks,

Anand

4 REPLIES

Re: Upgrading to UCCX 8.5 - Question regarding thin client.

Hi Harris,

Yes, the above attached documet has reference only upto xenapp 6.0 for CAD 8.5 version.

You may want to open a thred with the Calabrio team (link given below) for an answer to this query.

http://portal.calabrio.com

Hope it helps.

Anand

Please rate helpful posts..

New Member

Re: Upgrading to UCCX 8.5 - Question regarding thin client.

Hello Anand

Sorry if I have not explained myself very clearly.

Could you please explain what Calabrio is and what they have to do with the previous question.

In simple terms I would like to know if Cisco Agent Desktop is supported running in a Citrix Xenapp 6.5 environment.

Thankyou

Richard

Upgrading to UCCX 8.5 - Question regarding thin client.

Hi Richard,

Calabrio is a vendor for Cisco, which provides CAD\CSD\CDA for contact center products (UCCX\UCCE).

This is the team which even does majority testing part also for CAD\CSD\CDA.

What I thought is , if someone has not tested CAD 8.5 with xenapp 6.5 version, may be Calabrio would have done it, so opening a thread would get you the fast answer.

I hope its clear now :-).

Thanks,

Anand

New Member

Re: Upgrading to UCCX 8.5 - Question regarding thin client.

Hello Anand

Thankyou for the update, have not heard this before so appreciate your response.

I will register with them and post question.

Thanks again.

Rich

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