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New Member

Upload document

Hello,

Can someone present script or a part of script with usage of Upload Document Step?

I use UCCX 5.0 with HA. In script all looks fine but for some unkown reason Upload Document Step goes to unsuccessful branch.

3 REPLIES
Silver

Re: Upload document

Go through this "Cisco Unified Contact Center Express Servicing and Troubleshooting Guide, Release 7.0 " .

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/troubleshooting/guide/uccx70srvtrbl.pdf

New Member

Re: Upload document

Place an Authenticate User step in front of the upload step and use the same user ID for both.

New Member

Re: Upload document

Step "Authenticate User" is placed before. Branch "Successful" is being chosen.

In the logs I cannot find anything.

Is there any reopsitory of scripts examples at cisco.com?

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