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New Member

Upload Prompt Feature in IPCCX Fails after upgrade from 4.0 to 5.0.2

I had a recording script I use that worked in 4.0.5. However, once IPCCX got upgraded to 5.0.2, the upload prompt feature within the script fails. I have authenticate user and password setup before this node so Im not sure if anyhting's changed in terms of requirements from the upgrade...

10 REPLIES
Bronze

Re: Upload Prompt Feature in IPCCX Fails after upgrade from 4.0

Can you upload prompt manually via AppAdmin? What errors you are getting when uploading the prompt is failing?

New Member

Re: Upload Prompt Feature in IPCCX Fails after upgrade from 4.0

Yes, I can upload the prompt files manually without any issues. There's no actual errors I can see when I run the reactive debug. ALl it does is it goes to the "unsuccessful" path each time after it hits the upload prompt node. The authentication I have in front of it is successful as well so I'm not sure what I'm missing if any...

New Member

Re: Upload Prompt Feature in IPCCX Fails after upgrade from 4.0

I am getting the same issue. auth works but upload goes to unsuccessful each time

any ideas?

Hall of Fame Super Silver

Re: Upload Prompt Feature in IPCCX Fails after upgrade from 4.0

The authentication method was changed in UCCX 5.0, User ID requires variable of type user rather than string.

HTH,

Chris

New Member

Re: Upload Prompt Feature in IPCCX Fails after upgrade from 4.0

I tried using the following steps to no avail:

1. Get User - where User ID is a string variable and Output User is a User variable.

2. Authenticate User - where User is same as Output User variable mentioned above and Password is a string variable.

3. Upload Prompt - where User is same as Output User variable menitoned above.

Still not working but manual upload does. Again, this was working just fine on 4X version. Is there a specific way the User setup needs to be before the Upload Prompt?

New Member

Re: Upload Prompt Feature in IPCCX Fails after upgrade from 4.0

Hi,

I'm having the same issue - did you ever resolve it?

Thanks - Rob.

New Member

Re: Upload Prompt Feature in IPCCX Fails after upgrade from 4.0

Remove the "Get User" if you're using it. I ended up just using the Auth User with the user variable being USER[name] and the password being a string.

New Member

Re: Upload Prompt Feature in IPCCX Fails after upgrade from 4.0

Hi,

Thanks for the reply. So the "user" portion of the AuthenticateUser step seems to be looking for a String. Did you enter USER[username] directly into the step, or in that step did you reference a String variable that was USER[username]?

Thanks - Rob.

New Member

Re: Upload Prompt Feature in IPCCX Fails after upgrade from 4.0

I pointed both entries to the variables. I used a "User" type for the username variable with a value of USER[name] and "string" type for the password with a value of "password". Hope that helps...

New Member

Re: Upload Prompt Feature in IPCCX Fails after upgrade from 4.0

Hi,

That did the trick - use an Authenticate User step right before the Upload Prompt step. For the User use a variable of type "User" with a value of USER[username]. For Password use a variable of type String with a value of "password".

Thanks for your help!

Rob.

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