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Urgent issue - Agents login use same userid

There are 7 cisco 7960 (firmware version: 7.2(4.0)) ip phones depolyed in remote site under a SRST gateway as agent phone and the agents login to the system by using ip phone agent service.The CCM version is 4.0(3) and IPCCX version is 4.0.

When one of the agent login, other 6 phones are also login automatically via the same userid of the first agent; When one of the agent set state to "ready", all other phones change state to "ready"; when one of the agent logoff, all other phones logoff.

we checked the agent state on the CRS server, we found that only one agent is login and ready. When we want to login one more userid in the system, We find only one useid can login to system at same time. The next login useid will always kick the first useid off from the system.

But when we use ip communicator soft phone remotely as agent, agents can login individually at same time and everything is ok.

Any expert can help us?

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Re: Urgent issue - Agents login use same userid

please go to each phone DN and click on the subscribe/unsubcribe section you see on the phone configuration page. then go into the ip phone service that you have each phone subscribed too and ensure that you have not entred the same service information for all the 7 phones

If so please change it accordinly that is you have to enter the DN of the phone as the extension for each of the phone the other parameters could be the same the main thing is the DN should be differnt according

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