One of our call center is rolling out IP Communicator for about 20 users, and they are debating between USB or 3.5mm headsets
I was thinking USB is better, because in Windows control panel there's a tab for Audio and a tab for Voice. If I'm understanding correctly, using a USB headset would provide for letting sounds go out the normal PC sound card, and actual calls go through the headset without having to plug anything in or out. Am I correct in this?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...