I am working on deployment where there is a Rockwell ACD with Avaya IR and ICM in the middle to handle all of the call information and route requests. I would like to set this up using MIS for the IVR PIMS so that I dont have to use Translation Routes however I haven't had much luck finding documentation that for it. I'm pretty sure that you can only use MIS with a specific type of interace but I'm not sure if thats true and if it is I'm not sure which interface type that is. Has anyone done anything similar before or have any documentation that would be helpful?
The Rockwell Spectrum ACD provides both CTI and MIS links to the Peripheral Gateway. The Rockwell Spectrum CTI is called the Transaction Link. The Transaction Link supplies the PG with real-time event and agent state events. The Spectrum MIS is called the Supervisor CRT. This system supplies the PG with agent group assignments and Spectrum ACD local time.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...