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New Member

Using SUN Ray thin client for UCCE CAD Agents

Hi,

Does anyone tested the thin client SUN Ray for  Cisco Agent Desktops? Is this supported by Cisco?

We know that  Cisco supports Citrix for Cisco Agent Desktop but using thin client for  IP Communicator is not supported at all.

Thanks.

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New Member

Re: Using SUN Ray thin client for UCCE CAD Agents

We are using SunRay clients with UCCX and have no problems at all.

The SunRay clients are configured to connect to a VDI when the user puts their card in. The VDIs have the CAD installed and the user logs in as usual with no problems.

Jeff

3 REPLIES
New Member

Re: Using SUN Ray thin client for UCCE CAD Agents

We are using SunRay clients with UCCX and have no problems at all.

The SunRay clients are configured to connect to a VDI when the user puts their card in. The VDIs have the CAD installed and the user logs in as usual with no problems.

Jeff

New Member

Re: Using SUN Ray thin client for UCCE CAD Agents

Hi,

We had the answer of the Calabrio CAD Product Manager that CAD was never tested on SUN Ray and then it's not supported by Cisco.

Thanks for the answer.

New Member

Re: Using SUN Ray thin client for UCCE CAD Agents

I guess it all depends on what the SunRay client is connecting to? If it's a VDI, terminal server, or something else as long as that platform is supported by Cisco/CAD then it should be okay - after all the SunRay is just a way of connecting to a desktop environment that then runs the CAD software.

Hope you're SunRay deployment goes well!

Jeff

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