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New Member

Using Unified CCX Editor in offline mode ?

Hi,

Can we use Unified CCX editor (7.0) (for IVR scripting) in offline mode ? Or, we have to connect to server and pass the authentication to use the editor ?

Thanks.

4 REPLIES
VIP Super Bronze

Re: Using Unified CCX Editor in offline mode ?

This is in theory supposed to work after you log in against the server the first time. The CCX editor is supposed to copy the license file locally and allow for offline functionality. In practice this doesn't really work reliably or at all. You might want to search for a bug on it and open a TAC case if one doesn't exist.

Please remember to rate helpful responses and identify helpful or
New Member

Re: Using Unified CCX Editor in offline mode ?

Hi,

Thanks for the message. I found a bug (CSCsl00627) about this problem. It should have been fixed. However, after logging in the server for the first time, I still can't run the editor in stand alone mode.

Thanks for your information.

Hall of Fame Super Silver

Re: Using Unified CCX Editor in offline mode ?

Yeah, this still has not been fixed, this has been going on since version 4.5 or 5.0 :-(

Chris

New Member

Using Unified CCX Editor in offline mode ?

I tried this workaround for CCX version 7 & it worked fine.

replaced whole wfavvid folder of client machine with the original folder of CCX server.

Then CCX Editor works fine in client machine in offline mode. ( Then it will not work in online mode)

DR

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