I have an issue with agent status. when the agent make an outbound call (not preview dialer), the status is changed to "not ready" . is there any way to change it to "talking state" instead of "not ready".
the other issue, when you run the agent detail report, the call type sometimes is "outbound on IPCC" and sometimes is "outbound on non-ipcc".
the agent has only one extension, and all outbound calls are initiated from the agent (not preview dialer)
We are having the same issue with the outbound calls reporting. Agents have only one extension on their phones and when they make outbound calls (using dial-pad on CAD or physical phone), it is showing up mostly on Outbound non-IPCC calls in the reports. We are running 9.0.2 UCCX. Any insight will be really helpful.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.