UXXC Match list of numbers

[wbarren]

I am trying to route calls that come into a single script to different opening greetings.  I have the get contact information step in which is working and can match that to a single number with an IF step which works and routes properly.  I want to not be able to match against several numbers

Example:

callednumber=65007

IF callnumber==65007or76205or62100 then (Not sure how to do this step with multiple numbers)

Thanks

[phamvinhdat · Accepted solution]

How's about Switch statement, you can add each number there for certain greeting and default the rest.

DP

[wbarren]

That will work.  Simplifies my script

[Anthony Holloway]

The Switch step does not work for multiple values requiring the same treatment, and as such you end up with something like this, which goes against DRY.

Switch (my_var)
  1000
    /* do something for the first three numbers */
  2000
    /* do something for the first three numbers */
  3000
    /* do something for the first three numbers */
  4000
    /* do something for 4000 */
  Default
    /* do something for all the rest */

In some computer programming languages you would use a Switch step exactly for that purpose, like this:

switch (my_var) {
  case 1000:
  case 2000:
  case 3000:
    // do something for the first three numbers
    break;
  case 4000:
    // do something for 4000
    break;
  default:
    // do something for all the rest
}

However, the Switch step in UCCX does not have that ability, and therefore you're looking at nested if statements.  The equivalent to the above would be:

If (my_var == 1000 || my_var == 2000 || my_var == 3000)
  True
    /* do something for the first three numbers */
  False
    If (my_var == 4000)
      True
        /* do something for 4000 */
      False
        /* do something for all the rest */