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New Member

Variable7

Hi All;

I have an ODBC Gateway node in my script, I need to know what the variable7 value is coming when doing the call from specific telephone number, how can I see it?

Regards

Bilal

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: Variable7

If you go on the Logger, SQL Query analyzer, under user tables, there is a dbo.t_Route_Call_Detail that you can look in. This works for ICM 7.1.2.0 through 7.1.5.0 anyways.

4 REPLIES
New Member

Re: Variable7

If you go on the Logger, SQL Query analyzer, under user tables, there is a dbo.t_Route_Call_Detail that you can look in. This works for ICM 7.1.2.0 through 7.1.5.0 anyways.

New Member

Re: Variable7

Big thanks, it worked fine.

Do u know how can I know who is currently logged in to a specify skill group (which agents)?

Regards

Bilal

New Member

Re: Variable7

Real time reports or supervisor desktop should work if you have those features.

New Member

Re: Variable7

Real time reports u mean the webview reports, correct?

Regards

Bilal

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