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view license in CRS 3.5(3)

Does anyone know how to view licenses in use and total for CRS 3.5(3)?

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Gold

Re: view license in CRS 3.5(3)

Hi,

You could see your total licenses in IPCC Express 3.X in 'Start'->'Programs'->'Cisco CRA Administrator'->'License Update Utility'. Here you could see the installed licenses and you can update those licenses.

The licenses used in IPCC Express are the same that the number of agents logged on.

Hope this helps,

Juan Luis

2 REPLIES
Gold

Re: view license in CRS 3.5(3)

Hi,

You could see your total licenses in IPCC Express 3.X in 'Start'->'Programs'->'Cisco CRA Administrator'->'License Update Utility'. Here you could see the installed licenses and you can update those licenses.

The licenses used in IPCC Express are the same that the number of agents logged on.

Hope this helps,

Juan Luis

New Member

Re: view license in CRS 3.5(3)

In 'Start'->'Programs'->'Cisco CRA Administrator'->'License Update Utility' you sees how many licenses you have in the IPCC system but you cannot see how many using them now. If you wants to see how many licenses the agents is using for the moment then you should check in C:\Program Files\Cisco\Desktop_Config\License\Agent directory.

Here you can see how many .lic files there are in use and thats how many agents currently logged in to your IPCC Express server.

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