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Viewing activity on Call Control Group

Running CCX and CM 7.0

Trying to determine if there is a way to see how many calls are up and active in a specific CM Telephony Call Control Group.  We have 4 groups of different size, trying to determine if any of those groups are maxing out their alloted ports.

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Viewing activity on Call Control Group

Hi Andrew,

You can use the UCCX Real Time Reporting tool, to monitor the number os active calls in the Queue, i.e.the calls in the CTI ports.

You can use the Application task summary report to see how many calls are currently running at the each Call Control Group (CCG) assuming that you have associated one CCG to one Application each.

And also you can monitor the overall CTI ports under use by checking the Contact Summary Report.

Note: The calls which are being treated with propmts i.t at CTI ports will be shown as active calls in these reports.

Hope it helps,

Anand

Please rate helpful posts..

1 REPLY

Viewing activity on Call Control Group

Hi Andrew,

You can use the UCCX Real Time Reporting tool, to monitor the number os active calls in the Queue, i.e.the calls in the CTI ports.

You can use the Application task summary report to see how many calls are currently running at the each Call Control Group (CCG) assuming that you have associated one CCG to one Application each.

And also you can monitor the overall CTI ports under use by checking the Contact Summary Report.

Note: The calls which are being treated with propmts i.t at CTI ports will be shown as active calls in these reports.

Hope it helps,

Anand

Please rate helpful posts..

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