Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
Community Member

virtual hold

I'm trying to develop an ICM/IP-IVR application to hold an inbound callers place in line and then use the outbound option dialer to call them back when it's their time, so they won't have to sit on hold. Has anyone done this before?

Community Member

Re: virtual hold

Hi there.

I'm very curious to know if you got a solution up and runing?



Community Member

Re: virtual hold


I resell a product that performs the CTI functions and provides web services to support a CVP application that will perform the virtual hold tasks.  The product markets for far less than a Virtual Hold type system and is simply an application on your IVR.  We have also heard that some call back functionality is coming in the next version of CVP.  I would be happy to work with you to help you understand that will be coming, how we can help you implement it, and if there are other functions where we could help manage your call queues.


Brad Odom

Community Member

Re: virtual hold

Netcall is a Solution Developer member of the Cisco Developer Network and has a compatability tested solution for contact centre callbacks.

QueueBuster is integrated with a number of Cisco environments as a carrier hosted, multi-tenant and as an on-premise solution.

Further detail is at the Partner Profile:

Please visit and request a callback or contact us through the Cisco 'Find a Partner' function for more information.

US and EU Patents have been granted for the Callback method and process.

QueueBuster receives Cisco’s Technology Development Program Certification

Thursday, July 03, 2008

Netcall the leading provider of automated call back solutions has today announced that its latest version of QueueBuster has received the Cisco Technology Development Program accreditation.  QueueBuster gives customers an alternative to queuing. They simply leave their details and hang up. QueueBuster does the rest, patiently holding for an available agent and only then automatically calling the customer back.

The Cisco Technology Developer Program members offer complementary and compatible technologies that help Cisco and their Program Members continuously expand the solution offerings to customers of all sizes. The program ensures that members’ products and technologies have verified interoperability, adhere to strict standards, and offer exciting new capabilities for Cisco joint customers. It ensures that members hold leadership positions in their particular market segments. Members’ products showcase the innovations made possible through collaboration with Cisco.

As a result of Cisco’s technology partnerships, customers can:

  • Comprehensively deploy new applications and products
  • Install new products with verified interoperability
  • Make the most of their investments in Cisco network infrastructure
  • Increase network application flexibility and choice

Cisco and program members work together to ensure that customers receive consistent levels of service and support for interoperable applications. Both groups have direct access to each organization’s technical support facilities to provide timely and satisfactory call resolution.

Netcall has a number of large organisations that have benefited from the interoperability of the program.  Deployment of the application at the ICM level enables multiple call centre sites to take advantage of QueueBuster with simple scripting delivering key benefits without the need for on-site hardware.

Richard Farrell, CTO of Netcall commented; "Being part of the Cisco program will help us build our business by serving customers more efficiently and effectively, Building on Cisco resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and reliability, and speed time to deployment so businesses can quickly realise a benefit to their bottom line." 

CreatePlease to create content