Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

[virtualbox][solution] UCCX editor hangs at 81% "Starting com.cisco.file.FileManager manager"

Hey guys, just wanted to post this here so it's documented somewhere.

If you're running windows in a virtualbox environment, and you run into an issue where UCCX editor hangs at 81% for a while -- finally loads, but won't actually connect to your CCX node (e.g. reactive script debug doesn't work, viewing the script repository doesn't work), I believe I've found a solution.

I've been racking my brain on this for the last couple hours, tried uninstalling and reinstalling, manually swapping out java versions, deleting every registry key I could find, to no avail. Then I fired up wireshark and looked at the traffic, and noticed a couple of tcp retransmits coming from the UCCX node. Just on a whim, I changed my guest's interface to a bridged interface, rather than 1:1 NAT, and everything immediately started working as expected (and no more retransmits!).

There's a small chance this might not have anything to do with virtualbox's gateway -- maybe it's just because my dhcp server hands me option 15 and 119, whereas virtualbox's dhcp server doesn't.

So yeah.. this isn't a question -- just hoping this helps someone googling for this issue 6 months down the road.

1 REPLY

Re: [virtualbox][solution] UCCX editor hangs at 81% "Starting co

Thanks for sharing this.  The 81% file.FileManager issue has been discussed a few times on the forums without resolution.

https://supportforums.cisco.com/thread/268952

https://supportforums.cisco.com/thread/2002816

Anthony Holloway


Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
467
Views
0
Helpful
1
Replies
CreatePlease login to create content