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New Member

Voice monitoring on CSD (supervisor desktop) not working

hi,

i am using ipccx ver 7.0 and cucm version 6.1 (4).. when i select the agent in the CSD and press the voice monitor button it gives error..kindly find the attached error... i am using 7970 hardphone. Do i need to configure something else to make it work

Regards

Nareh

2 REPLIES

Re: Voice monitoring on CSD (supervisor desktop) not working

This is likely a result of you not using a support Network Interface Card.

See here to help get you started:

UCCX Remote Monitoring Report

UCCX Barge-In, Record and Intercept features

Tanner Ezell www.ctilogic.com
New Member

Re: Voice monitoring on CSD (supervisor desktop) not working

hi,

I have one confusion.. do i need to configure the second nic of ipccx as a span port..and the ip phones and pc connected to these ip phones should be spanned to that switch  port connected to the second nic of ipccx..

secondly Cisco supervisor desktop is not showing me the CSQ tree for voice as well as its real time display data.. event though every thing is checked in veiw > preferences..

Regards

Nareh

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