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Community Member

Voice Recording Location in IPCC express 7

Dear Member,

I have a question on voice recording on IPCC express, I done a voice recordiing using span method to server and it is ok.

I check the source file on IPCC server in format raw store in "C:\program file\ ......"

On my server, I would like to change default location to "D:\", Where can I to do it ?

Or only can use window batch job to daily backup from C location to D location.

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: Voice Recording Location in IPCC express 7

Hi

As far as I'm aware the location of the recordings can't be changed. The location is stored in a registry key under HKLM/Spanlink/CAD/Recording & Playback Server, but whenever I've tried moving other stuff to the (completely unused on a 7845) D: or other partitions they seem to revert back to the default at random. I doubt that changing the location is 'supported'...

UCCX doesn't really make great use of the available space/performance on large servers.

I posted a script some time back that archives the .raw files to a network share as .wav files; you could use this to move the files to the spare space or anywhere else if you wanted.

https://supportforums.cisco.com/message/1048956#1048956

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
2 REPLIES
Super Bronze

Re: Voice Recording Location in IPCC express 7

Hi

As far as I'm aware the location of the recordings can't be changed. The location is stored in a registry key under HKLM/Spanlink/CAD/Recording & Playback Server, but whenever I've tried moving other stuff to the (completely unused on a 7845) D: or other partitions they seem to revert back to the default at random. I doubt that changing the location is 'supported'...

UCCX doesn't really make great use of the available space/performance on large servers.

I posted a script some time back that archives the .raw files to a network share as .wav files; you could use this to move the files to the spare space or anywhere else if you wanted.

https://supportforums.cisco.com/message/1048956#1048956

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Community Member

Re: Voice Recording Location in IPCC express 7

Dear Aaron,

Thanks for explain and support.

Regards

Russ

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