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New Member

voice response UCCX 7.2 Voice recognition

Hi All,

what I would like to do is be able to have a caller be able to speak a doctors name and then pass the call along to the right person

Example.

Caller A calls in and hears "Thank you for Calling please speak the name of the provider you would like to talk to"

Caller A then speaks name "DR. Ping" Then based on that I route the call where ever.

Is that possible in UCCX 7.2? We are moving to 9 soon but not for a month or so.

Thanks!

Dave

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1 ACCEPTED SOLUTION

Accepted Solutions

voice response UCCX 7.2 Voice recognition

Yes it is, however, you will need the Premium license for UCCX and you will also need to purchase a third party server which can offload the ASR functionality from UCCX, and lastly the ASR licenses.

The compatibility guide lists the supported ASR vendors UCCX will integrate with.

Scansoft/Nuance:

SpeechWorks Media Server

3.1.6  or  3.1.9

Open Speech Recognition

Server 3.0.4 or 3.0.9

RealSpeak 4.0.6 or 4.0.10

Nuance 8.5

20

:

MRCP Server 1.0 SP 9 or 1.0 SP

10 or 1-0-0-SP12

Speech Recognition 8.5,

SP050513 or 8.5, SP050930

Vocalizer 4.0.4 or 4.0.5 or

4.0.6

IBM WebSphere Voice

Server:

MRCP Server - MRCP Server 1.0

ASR – WebSphere Voice Server

V5.1.3

TTS – CTTS V5.1.3

WVS Language Support 5.1.3

Nuance 9.0

20

:

Nuance Speech Server 5.0.2

Nuance Recognizer 9.0.3

RealSpeak 4.5.0

Source: Compatibility Guide

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
2 REPLIES

voice response UCCX 7.2 Voice recognition

Yes it is, however, you will need the Premium license for UCCX and you will also need to purchase a third party server which can offload the ASR functionality from UCCX, and lastly the ASR licenses.

The compatibility guide lists the supported ASR vendors UCCX will integrate with.

Scansoft/Nuance:

SpeechWorks Media Server

3.1.6  or  3.1.9

Open Speech Recognition

Server 3.0.4 or 3.0.9

RealSpeak 4.0.6 or 4.0.10

Nuance 8.5

20

:

MRCP Server 1.0 SP 9 or 1.0 SP

10 or 1-0-0-SP12

Speech Recognition 8.5,

SP050513 or 8.5, SP050930

Vocalizer 4.0.4 or 4.0.5 or

4.0.6

IBM WebSphere Voice

Server:

MRCP Server - MRCP Server 1.0

ASR – WebSphere Voice Server

V5.1.3

TTS – CTTS V5.1.3

WVS Language Support 5.1.3

Nuance 9.0

20

:

Nuance Speech Server 5.0.2

Nuance Recognizer 9.0.3

RealSpeak 4.5.0

Source: Compatibility Guide

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
New Member

voice response UCCX 7.2 Voice recognition

Thank you Anthony!! I have contacted our Vendor to talk about licenseing and so on. You have replied to several of my posts and always been very helpful!

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