08-12-2010 01:41 AM - edited 03-14-2019 06:16 AM
Hi,
we have an existing UCCX script (V4) that keeps calls queing and contains an option sto leave a vociemail messgae (via Unity v4)
Is it possible to somehow keep this messgae in the queue so it gets delivered as a call?
..and seperatly, though similar..
Can a voicemail box be configured to somehow autodial a group of exts - thus delivering the message as a call?
Thnaks in advance for help.
Solved! Go to Solution.
08-12-2010 02:22 AM
Unity has an option where when a VM is left Unity will make an out call to try and deliver that VM to some other device. In theory, you can point it to a number which goes to a queue. You can set Unity to keep trying every five minutes until the agents aren't very busy and get the call.
david
08-12-2010 02:22 AM
Unity has an option where when a VM is left Unity will make an out call to try and deliver that VM to some other device. In theory, you can point it to a number which goes to a queue. You can set Unity to keep trying every five minutes until the agents aren't very busy and get the call.
david
08-12-2010 02:43 AM
Top1 sir, I've found the option which works just need to integrate it with a script.
You learn something new everyday
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