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New Member

VRU settings

Hi,

What is meant by overriding VRU Settings?

Regards

Arpit

3 REPLIES
Gold

Re: VRU settings

Arpit,

When you check this option, for example, if you have set up in the IVR script that a prompt is not interrumplible and you check the script in ICM as interrumpible, the VRU script is interrumpible though you have set it up as non interrumplible.

Hope this helps,

Juan Luis

New Member

Re: VRU settings

But the document i am studying tells that its a node, having many variables. PFA picture.

Gold

Re: VRU settings

Sorry,

I think that you were referring to the VRU properties in Configuration Manager.

I have never used this node. I have used QM or IPIVR.

Regards,

Juan Luis

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