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VXML and grammar types

Hi folks from a new member,

On a UCCX v7.0, we have serious trouble getting GrXML grammars to work with VXML code. We have extensive experience with other IVRs (WVR, Prophecy, GVP) but Cisco's IVR seems idiosyncratic. Our Nuance is v10, so we have defined grammars as "OSR v3.1.x" as instructed by a Cisco manual (which mentions that "Nuance" grammars must be defined for Nuance v8.5 and "OSR v3.1.x" must be defined for Nuance v9 or newer).

Our current code looks like this:

<?xml version="1.0" encoding="UTF-8"?>

<vxml version="2.0" xmlns="http://www.w3.org/2001/vxml" xml:lang="el-GR">

        <form id="Welcome">

                <field name="Menu">

                <prompt bargein="true">

                        <audio src="./prompts/Hello.wav"/>

                </prompt>

               <grammar mode="voice"  version="1.0" xml:lang="el-gr"

                    type="application/srgs+xml" src="http://192.168.0.110:8087/Sample_MTS/grammar/YesNoAgent.grxml"/>

....

...and immediately gives a "grammar not supported" error, without even asking the application server for the grammar URI (as we can confirm in the Tomcat logs). The grammar looks like this:

<?xml version='1.0' encoding='UTF-8'?>

<grammar version="1.0"

         xmlns="http://www.w3.org/2001/06/grammar"

         xml:lang='el-GR'

         mode='voice'

         tag-format='swi-semantics/1.0'

         root='Service'>

  <rule id='Service' scope='public'>

    <one-of>

      <item>

        <one-of>

...and so on

I would creatly appreciate it if some kind soul posted a sample VXML (just the grammar fragment) and GrXML code that is known to work. Same for calling more complex grammars that are compiled into .gram format.

Thanks a lot,

George

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