I want to know if it's possible or if someone has successfully implemented a wallboard of a single queue. My scenario is like this, IPCC Express 4.0 I have multiple queues and want to monitor each one individually.
With the RtICDStatistics table (used by wallboards) I get the full statistics of the system, but I want the data separately, any ideas?
Can somebody elaborate where to put this in the script?
If I have something like this currently, where does that fit in with all this? Be gentle...I'm new to SQL.
strsql = "SELECT resourceName, eventType, eventDateTime FROM Resource, AgentStateDetail WHERE Resource.resourceID = agentStateDetail.agentID AND eventDatetime IN (SELECT MAX(eventDateTime) FROM AgentStateDetail WHERE agentID IN (SELECT resourceID FROM Resource WHERE active = 1) GROUP BY agentID) ORDER BY resourceName"
All I'm trying to do is show the agent state for every agent in a CSQ. Right now that above script I posted will show the agent state for every agent in our whole facility, but I want to only show agent state for each CSQ.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...