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Community Member

Wallboard problem

Hi,

I have a weird issue with our checkmate wallboard, we have a problem that the wallboard from 12:00 AM to 3:00 AM doesn't monitor any call center agent status (CSQname, DN, reasoncode), its monitor all values as 0's, like nobody attend in call center.

 

FYI : our uccx ver is 9.0.2.

 

Did anyone faced like this problem before ?

 

 

6 REPLIES

Hi,there's a chance that is

Hi,

there's a chance that is the result of a calculation not taking into account NULL values.

Can you tell us more about this wallboard of yours? Do you have access to the stored procedures or direct SQL commands it uses?

G.

Community Member

Hi, our WB is checkmate, its

Hi,

 

our WB is checkmate, its installed on VM, and after 12:00 AM all filed monitor not available values until 3:00 AM,

 

and tell me what do you want from SQL command, I'm not an expert with SQL commands.

Hi,okay, why don't you go to

Hi,

okay, why don't you go to Checkmate then? It's their product, they should be able to fix that.

G.

Community Member

They works on it, but till

They works on it, but till now they didnt fix it, i just to know if someone faced same problem before!

Hi,do you have any logs I can

Hi,

do you have any logs I can take a look at?

Is there a configuration file, perhaps, containing the actual commands sent to UCCX (large code blocks starting SELECT or EXEC) ?

G.

Community Member

which log, config file ... u

which log, config file ... u need, from where can i get it ? tell me where can i find it i ll prepare it for u

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