Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

WallBoard

Is there some type of built in wall board with IPCC 4.0.5?

5 REPLIES
VIP Super Bronze

Re: WallBoard

Not really. Agents can see calls waiting in the CSQs they are skilled in. Supervisors can obviously see status through CSD.

There are several third-party options:

-Inova Solutions

http://www.inovasolutions.com/call-center-reporting/products/index.htm

-Spectrum Corporation

http://www.specorp.com/

-IPCC Wallboard (Open Source)

http://sourceforge.net/projects/ipccwallboard/

-Business Communications By Design

https://www.bcbdsolutions.com/

Please remember to rate helpful responses and identify helpful or
New Member

Re: WallBoard

Hi,

You can use CRS scripts with CRS http subsystem to get the queue statistics displayed on a web page. CRS script uses "getReportingStatistic" to get information from IPCC.

Message if you need any further details.

HTH,

Iftikhar

New Member

Re: WallBoard

Yes I need a more information, I have never setup an HTTP trigger before. I understand what you are saying about the "getReportingstatic" step is this done within the current script or do I need to develop something new?

New Member

Re: WallBoard

Hi,

I am not sure about your version of IPCC but we used queuestats.aef scrip from script repository http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

its very simple all you need to do is

1. create a script and get the required values from queue (using getreportingstatistic)in variables.

2. Use http post to substitute these values in a predefined template.

3. use script in an application

4. make a http trigger and use the application with the trigger.

HTH,

Regards,

Iftikhar

New Member

Re: WallBoard

There is a wallboard db table that you can use (other 3rd party wallboard program uses that too)

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/maintenance/admin/crs401ag.pdf

page 434 of pdf shows how to turn it on.

and the release note shows how to setup access to that table

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/release/notes/4.0.5/crs405rn.pdf

page 47 of PDF

Here is the DB schema guide showing the wallboard table structure for use:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/user/db_schema/crs401ds.pdf

page 56 of PDF, the table name is RtCSQsSummary

You can then build your own app accessing this information through ODBC

878
Views
0
Helpful
5
Replies