Agent receives the external call (PSTN Call) from the queue and can cold transfer to other agent with no issue. But warm transfer does not work and drops the caller and agent receives the prompt “Because of technical difficulties we are unable to route your call”.
We tested it with internal calls to the queue and did not have any issue. The problem is with external call from PSTN and warm transfer between the agnts.
Please let me know if you have experienced this issue or have any recommendation.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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