Wav files created by script are empty.

[Igor1906]

In my script I use steps "Recording" and "Write Document" to record the conversation of an agent with a customer. In our lab all works fine, so scripts are ok. But at our customer CRA server this script creates empty wav files, i.e. 58 bytes.

Did anyone conforted with such a problem before?

System configuration is:

Server - HP Proliant DL320 G2

CCM - 4.1.2 sr1

OS - 2.7.sr1

CSA - CiscoCM-CSA-4.0.3.728-1.1.9-K9.exe

BARS - 4.0.6sr1

li-ffr.4-1-2-RUS.exe

All cisco services logs on as Administrator.

Thank you.

[wojtek]

Hi Igor,

We have got the same issue. Out CRS is in 4.0.1 SR1 version. Did you resolve this problem?

Best Regards

Wojtek

[JimSJ]

Wojtek,

I ran into a similar problem on 4.0(2). In my case, the problem was that the value that was specified in the Recording step, under Recording Duration was 0 (technically an integer variable with value of 0). Once I changed this to a reasonable number like 120 for 120 seconds, it took the prompt.

Hope this helps,

Jim

[wojtek]

Hi

Thank you for your reply. Now it is working for us. We need to restard engine and after that it started to work.

Regards

Wojtek