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WAV Requirements for IVR voice prompts

Could somebody give me technical Requirements for IVR WAV voice prompts?

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Accepted Solutions
Hall of Fame Super Red

Re: WAV Requirements for IVR voice prompts

Hi Alexander,

Save each prompt as a .wav file in CCITT (mu-law) 8-kHz, 8-bit, mono format

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/uccx70gsipivr.pdf

Hope this helps!

Rob

2 REPLIES
Hall of Fame Super Red

Re: WAV Requirements for IVR voice prompts

Hi Alexander,

Save each prompt as a .wav file in CCITT (mu-law) 8-kHz, 8-bit, mono format

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/uccx70gsipivr.pdf

Hope this helps!

Rob

Hall of Fame Super Silver

Re: WAV Requirements for IVR voice prompts

Just to add, this depends on what codec your IPIVR was installed with as it can be either G711 or G729, you will need to ensure that your wav files are in that codec, for G711 it's simply PCM encoding.

HTH,

Chris

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