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New Member

wave file folder that supervisor recorded agent conversation

Hi Guys

What is the folder where the wave file which supervisor recorded?

Thanks

2 REPLIES
Cisco Employee

Re: wave file folder that supervisor recorded agent conversation

The recorded files are stored in the following location.

C:\Program Files\Cisco\Desktop_Config\AudioFiles

New Member

Re: wave file folder that supervisor recorded agent conversation

Be aware that these files are .RAW files and with direction IN & OUT.

if you need a real WAV files, you need to convert them in to WAV using the Supervisor client

p.s: Rate the posting if ti helps

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