Web and Email Interaction Manager Customer Agent Chat Messages
I am having a problem with the chat feature of the web and email interaction manager. Chats are one way, agents can recieve them but the client cannot recieve the replies or any chats from the agent. I have tested with browsers that have 'MeadCo Security Company' add-on installed and enabled and it works fine. But it doesnt work on customer browsers that dont have the add-on installed. I have tried enabling the chat setting that requires the customer to install it but it still does not prompt the customer to install it
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...