I have web collaboration setup, and configured single session chat agent,skill group. I just wanted to test the single session, i am able login as agent, but unfortnaltely i dont know how to send the request from customer side. how to start the conversation from end user. what will be default URL and other values.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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