Actually I have ICM7.2.7, and recently I checked the agent re-skill agent web tool in AW setup, I want to know what is the link I should insert in IE and how to login to change agent skill, is that with user list in Configuration Manager user
Can I give permission to specific user to change through specific skills?
So, the permissions aren't that granular. Any supervisor can log in with their supervisor account. Once logged in they can only see the agents who belong to their team. However, they can assign any skill to their agents. This shouldn't be that big of a problem as your supervisors are supposed to know what they are doing (assuming proper training). Also, to answer your question ahead of time, there is no way to track who changed what through agent reskilling.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...