We are facing exceeding time issue in web view reports regarding log on duration of Agents.
The problem is that some times when we generate web view report of a specific time e.g. I want to view 8 hours report but it shows more than 8 hour log on time of some agents , Why we are getting more than 8 hours log on time while we are selecting 8 hours.
Initially we were getting half hour difference in our duplex web view reports but after implementing QoS on wan side the issue seems to be resolved but we are still monitoring the system
what i dont understand is that when i am querying 8 hours report why is it showing me more than 8 hour log on duration and it happends to some of the agents and not all of the agents on the shift, and it also shows the same error on side B as well which is our other side, i have attached a screenshot for your assistance.
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...