We are facing exceeding time issue in web view reports regarding log on duration of Agents.
The problem is that some times when we generate web view report of a specific time e.g. I want to view 8 hours report but it shows more than 8 hour log on time of some agents , Why we are getting more than 8 hours log on time while we are selecting 8 hours.
Initially we were getting half hour difference in our duplex web view reports but after implementing QoS on wan side the issue seems to be resolved but we are still monitoring the system..
Run the saved report and check the top-right corner of the resulting report window. On the line with the name of the saved report and the current Date/Time, within square brackets, the original canned (or custom) template name is shown.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...