It should be fairly quick. Are you running the report for timeframes after you enabled agent state trace? The checkbox makes it so the detailed data is collected, so even if you enable it, the report won't show any info for that agent prior to whenever it was turned on.
Also, be careful using agent state trace. It can generate a very large amount of data if enabled on multiple agents. I usually tell people it should only be used occasionally for either troubleshooting or HR-type investigations, not as a normal contact center report.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...