Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

WebView and Agent's callback reporting

Hi 2 all

I have installed IPCC Enterprise and want to get some information about callbacks (Personal or System) for every agent trought WebView. For now I cannot find some visual menu with this information. If you know some techniques, including those not releated to WebView, which can help me with this issue, I will be thankfull for that.

Thanks in advance.

New Member

Re: WebView and Agent's callback reporting

What do you mean by call backs? Agent outbound calls?

Try the agent reports, these give call stats on the individual agents performance including how many in and outbound calls they have handled.

Be aware that if they were not logged in then there will not be any IPCC stats for any activity they have made.



New Member

Re: WebView and Agent's callback reporting


I mean that there is no simple form which shows me only Personal Callbacks handled or seted by agent. There is another thing which can help me. I made a change of a Call_Type when the script goes into the Personal Callback. So I can count this Call_Type like PCB. Afterward I made a custom SQL query which resolve my problem more precisely. I will post the query later.

Thanks a lot.