I have installed IPCC Enterprise and want to get some information about callbacks (Personal or System) for every agent trought WebView. For now I cannot find some visual menu with this information. If you know some techniques, including those not releated to WebView, which can help me with this issue, I will be thankfull for that.
I mean that there is no simple form which shows me only Personal Callbacks handled or seted by agent. There is another thing which can help me. I made a change of a Call_Type when the script goes into the Personal Callback. So I can count this Call_Type like PCB. Afterward I made a custom SQL query which resolve my problem more precisely. I will post the query later.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...