Re: Webview-Answered, RONA, handled Calculation & their interdep
No, RONA should be counted as answered only once an agent actually answered it. The same thing with handled. If the call RONAs two times, then it should be counted as offered 3 times. The first 2 times it was offered, but it RONAed, and the last time it was offered and answered.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.