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New Member

Webview call type report missing a completed call

i have a call handled by an agent in my call center but i cannot find it in the webview call type report but in the webview database route_call_detail table i find it ? hope for your help

call is received at 10:34 but the call type first period start from 15:30  !!

and i have attached the SQL query results.

2 REPLIES
Cisco Employee

Hello Ahmed,So you meant to

Hello Ahmed,

So you meant to say that for the whole day the Call Type Report is starting only from 15:30 ?  And you are not able to find 10:30 Interval ?

Have you checked for any other Call Types ? Was there any failure happened in any of the components ? The RouterCallKey's doesn't look normal.

Regards,

Senthil

New Member

Hello senthil,i had a power

Hello senthil,

i had a power failure happened to the core switch of side B in that period of time and i don't know why that call don't appear in call type report and do appear in the database route_call_detail

Regards,

Ahmed

 

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