Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Webview NO DATA

i have a UCCH and use webwiew creat report

but in the report about agent real time is no any data

and other report only one agent except agent03: Agent Media Logout Status

like this:

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: Webview NO DATA

Hi Bo,

I have attached the ICM process details.

Hope this helps!!!

Thanks,

Dass

Please rate useful posts

5 REPLIES
New Member

Webview NO DATA

i lookup some document

so i known i need config CM pg

ICM2 is the AW

the ICM is 8.0

New Member

Webview NO DATA

Hi Bo,

Is icm2 the hostname of the AW / HDS? Also, in the agent real time data you would be able to see the details only when the agents are logged on to the agent desktop (CAD / CTIOS toolkit). The agent media logout status will be populated only after the agent logs out of the system. Are you not able to see the agent details even if they are logged on to the system? Can you explain in more detail of the issue. Also, could you please check the processes running between logger and AW?

Thanks,

Dass

Please rate useful posts

New Member

Webview NO DATA

hi dass

thanks for you reply

in the this url i provide more picture about logger and hds

and other information can you tell me how to get??

https://supportforums.cisco.com/message/3717693#3717693

New Member

Re: Webview NO DATA

Hi Bo,

I have attached the ICM process details.

Hope this helps!!!

Thanks,

Dass

Please rate useful posts

New Member

Webview NO DATA

hi dass

thanks for you PDF,i need this to know the service and top

but ...i realy not look at any error in my icm.....in fact my ICM is a  ICMH ,and i have another system is UCCE

the config my CICM is the same with that UCCE and the UCCE webview is all right

the ICMH is no right

and i look at the ICMH install guide is not have special config with logger and AW .....

576
Views
0
Helpful
5
Replies