I upgraded from ICM 7.2.3 to 7.2.7 and the only two reports that do not work now in WebView are the custom reports. These reports were set up way before I was here and I have hit a wall. When you run these two report the grey areas appear but no data. The stored procedure that runs to copy ther required data to the custom report db is working, I see current data but nothing through the web portal.
Has anyone seen this or have any ideas how to get them working again ?
Do you have a copy of Infomaker? Can you see if you run a manual retrieve data in the report in Infomaker if it pulls out data? If it does you might be a little hard up as it will then be a webview issue which Cisco probably won't look at under a normal SmartNet contract since it's a custom report. Also, you might need to recreate the report in the 10.5 version of Infomaker if the report was created in an old version as I think 7.2(7) requires Infomaker 10.5 as opposed to 10.2 in 7.2(3) from memory.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...