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New Member

WebView Report for IVR Usage

I've got a customer running ICM 6.0 and IPIVR 3.5(2). I'm converting there Nortel Periphonics scripts over to Enterprise. These are IVR only self service applications i.e. no call queuing. One of the reports the customer wants provides him the total or average time for a call in the IPIVR. What WebView report would help me to provide this type of information i.e. 31 calls were sent to the IVR and each called averaged 158 minutes. Thanks for the help in advance.

3 REPLIES
New Member

Re: WebView Report for IVR Usage

Take a look at the call type reports.

I think they will give you what you want.

Silver

Re: WebView Report for IVR Usage

Calltype35 and 36. you could also use the "CRA Report" application which you can install as a Plugin see here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_chapter09186a0080146c30.html

hope this helps

Karzazi

New Member

Re: WebView Report for IVR Usage

Thanks for the help guys.

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