I've got a customer running ICM 6.0 and IPIVR 3.5(2). I'm converting there Nortel Periphonics scripts over to Enterprise. These are IVR only self service applications i.e. no call queuing. One of the reports the customer wants provides him the total or average time for a call in the IPIVR. What WebView report would help me to provide this type of information i.e. 31 calls were sent to the IVR and each called averaged 158 minutes. Thanks for the help in advance.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...