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Webview reporting doesn't work

Hi

Could someone help me, please.

I have a problem with webview reporting.

The matter is that there is no data in historical reports.

it happened that server ICMa (we have two in fault-tolerant configuration ICMa and ICMb) had failed ande after that all calls gone to ICMb (but synchronization with ICMb seems didn't work).

When we have repaired ICMa in Webview we didn't (and still don't) see any data

What should we do

Thanks advance

Alex

System engineer

Moscow

1 REPLY
Silver

Re: Webview reporting doesn't work

Hi,

Are you getting any Real Time Report? or no report at all?

Check if agent reporting is enabled:

Configuration Manager->Tools > Explorer Tools > PG Explorer->Agent Distribution->Check the Enable agent report check box.

If its already activated, Check your EventViewer as also C:\Program Files\New Atlanta\ServletExec ISAPI\Servlet Logs and see what errors you re getting.

Remember to rate all helpful posts.

Karzazi

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