Call type reports can only be run by users and not by supervisors. It sounds like this user is only a supervisor. Go to the config manager and create a user for her and give the user WebView access and he/she will be able to run any report. You will need an AD account to do this. Generally, we have a generic WebView account that we use for all users.
But CUIS collections and user associations solve all these problems.
As far as the Supervisor Webview account goes, I ended up creating a WebView user for each Supervisor, and the Supervisors never used the Webview user created by agent promotion, because of the silly restrictions to seeing just the team reports. They needed to see the real time Call Type reports to see the queued calls on the call types.
CUIS addresses this and although the learning curve is steep, the results appear to be worth it. Don't invest too much energy in WebView.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
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