Re: Webview reporting - Return column what does it mean?
I had the same question some time ago and here is what I found out. Basically these are calls that are returned to call manager to forward further. For example, if you use "label" step to forward the call to voicemail, then in your reports you will see these calls as "returned". In other words, every time the result of your ICM script is "label" step, this call will be counted as returned.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...