we have an IPCC Enterprise running now the customer wants to know that which report template will provide the exact number of call that bypassed the ivr or you can say this number of calls landed directly to the agent.
Your question is not very clear. The WebView reports display stats based on the ICM script. How does your ICM script look? For example, you might have a calltype when the call first comes in, another one when it is sent to the IVR. Then based on what comes up to the IVR you might have different calltypes. You can report on all those calltypes through WebView.
we have a script on which the call lands at the first place with a calltype "first scrip" then the call goes into the script and finds a condition over there and in case that condition fails we have one more call type node afterwards named as "go to agent" and the call lands on agent desktop now i need to look for which report in my webview and where can i find it.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...