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WEIM: archive job

Dears,

WEIM 4.3.2(8) integrated with ucce 8.0

I am running an archive job to archive some closed cases.

The job is completed but if I go to the history window, I can see that there is a zero case archived and zero activity archived.

I got the following error from the archive process logs:

<@> ERROR <@> [1:main] <@> ProcessId:6904 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dsm.BatchExecutor <@> main() <@> ProcessName = archive-process <@>

2012-05-15 14:27:21.221 GMT+0300 <@> ERROR <@> [22:RMI TCP Connection(2)-10.0.2.26] <@> ProcessId:6904 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.event <@> registerExceptionListener() <@> Registering exception listener <@>

2012-05-15 14:28:21.393 GMT+0300 <@> ERROR <@> [3:Finalizer] <@> ProcessId:6904 <@> PID:-1 <@> UID:-1 <@> HttpSessionId: <@> DBConnection <@> finalize() <@> The connection was not released previously. It is now released during GC. <@>

Any idea?

thanks

Georges

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
New Member

WEIM: archive job

Are you using SQL 2005 Enterprise? I had the same problem you are describing and it was solved by TAC with an Engineering Special. My advice is for you to contact TAC to obtain the Engineering Special or update.

Below is the link to the post I had created at the time.

https://supportforums.cisco.com/message/3374845#3374845

Regards,

Victor

8 REPLIES
New Member

WEIM: archive job

The job did not have any qualified activities or cases to archive hence completed but did not archive. The errors can be ignored, it is probably registered as an object.

WEIM: archive job

hi Karthik,

Actually I have many cases that are ready to be archived (cases that have been closed for more than 8 days {the time frame that I have selected in the archive job options})

If I search for cases based on their close status, I get a lot of cases but still stuck in the same issue on the archive job: it is completed but no cases or activities that been archived.

Regards,

Georges

New Member

WEIM: archive job

Are you using SQL 2005 Enterprise? I had the same problem you are describing and it was solved by TAC with an Engineering Special. My advice is for you to contact TAC to obtain the Engineering Special or update.

Below is the link to the post I had created at the time.

https://supportforums.cisco.com/message/3374845#3374845

Regards,

Victor

WEIM: archive job

Hi Victor,

Thanks for your reply.

It seems that it is the same issue that you have faced. Do you still have the ES9? If yes, can you please send it to me?

Thanks in advance

Georges

New Member

WEIM: archive job

Hello Georges

I'm not sure on the legal situation of providing you with the ES directly, in any case I recomend you take this up with TAC because it may not be the exact same issue and also ther may be a normal update that already includes this solution.

Regards,

Victor

WEIM: archive job

thanks Victor, i will check how i can get it.

regards,

Georges

WEIM: archive job

Hi Victor,

After I have installed ES9, the archive job is working properly.

Thanks for your help.

Regards,

Georges

New Member

WEIM: archive job

Hi Georges

I'm glad to have pointed you in the right direction.

Regards,

Victor

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