Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

WEIM Cases Queue

hello,

when agents are busy with chat case, if a new customer tries to open a case he receives off hours message. why the customer request do not wait in queue in order for his turn to arrives and be served?

thanks,

Everyone's tags (2)
1 REPLY
Bronze

WEIM Cases Queue

Hi,

Try changing Maximum actvity to pull from 3 (which is default to 10) for Default user group settings.  Login in as partition administrator, pa and then go to Department, services, settings and user.

Hope this helps.

Cheers

212
Views
0
Helpful
1
Replies
CreatePlease login to create content