I have currentlt 125 agents configured in WFM so that their calls and screen shots are recorded as I have 125 seat licenses available on QM
I want to add 75 more agents so my question is beside the 75 QM Seat license that I am ordering do I also need to order 75 agent licenses for WFM
Version of the QM and WFM are 11.00 and mu UCCX is also 11.00.
Appreciate your feedback
