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What does UCCE do without an IVR?

I'm looking at a UCCE script in a deployment with only one IP IVR server. The script appears to do a check to make sure that IP IVR is available before translation routing to a VRU script. If the IP IVR is unavailable, it appears to go ahead and attempt to route the call to an agent.

My question is this: What happens if the IVR is down and all of the Agents are busy? Does the caller just hear ringback until an Agent becomes available?

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

What does UCCE do without an IVR?

Without the IVR you will not be able to do any queueing, so call will simply drop.

HTH,

Chris

3 REPLIES
Hall of Fame Super Silver

What does UCCE do without an IVR?

Without the IVR you will not be able to do any queueing, so call will simply drop.

HTH,

Chris

New Member

Re: What does UCCE do without an IVR?

Awesome. That makes sense.

Thank you sir!

Sent from Cisco Technical Support iPhone App

Hall of Fame Super Silver

What does UCCE do without an IVR?

Awasome.

HTH,

Please rate all useful posts!

Chris

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