I'm looking at a UCCE script in a deployment with only one IP IVR server. The script appears to do a check to make sure that IP IVR is available before translation routing to a VRU script. If the IP IVR is unavailable, it appears to go ahead and attempt to route the call to an agent.
My question is this: What happens if the IVR is down and all of the Agents are busy? Does the caller just hear ringback until an Agent becomes available?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...