The number of tasks queued queued by ICM to the skill group during the half-hour interval.
Note: This does not include calls queued locally by TDM ACDs. Derived from: Skill_Group_Half_Hour.RouterQueueCallsToHalf
However this does not seem quite right to me as the total queued figure always seems to be exactly double the Ent Queued figure. In addition we are not using a TDM ACD, so I think the correct figure is Ent Queued. Which means why is Total Queued giving us a figure that is double.
This is a System IPCC (7) install. Any thoughts on what might cause this.
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